EN PL

Service companies

How AI Persona Increased Average Order Value by 30% and Generated +$14,000 in Extra Revenue, without any ad spent

Meet Marta, the AI Persona who sells, supports, and builds real customer relationships 24/7 for a diet catering brand.

Key results at a glance

+$14,000

revenue in 5 months

+30%

average order value

24/7

instant responses

$1,700

premium package sold

spent on marketing

The Challenge

High-Volume Customer Conversations, Limited Time

Fitmeal has a stable customer base with clear expectations: fast answers, real advice, and continuous contact. At the same time, the team was under constant pressure from a growing number of incoming messages.

High volume of daily customer messages

Expectation of immediate responses

Limited resources for follow-ups and relationship building

No structured upsell or reminder process

Time pressure during peak hours (morning & evening)

Customers communicating 24/7, support available only in business operating hours

Different approaches

They Tried Different Solutions, but manual Support Alone Wasn’t Enough

Fitmeal experimented with multiple approaches - extending team availability, increasing manual effort, and testing automation tools meant to reduce the workload.

None of them enabled natural, ongoing conversations or allowed customers to be supported at the exact moment they needed help.

Manual support → delayed responses

Traditional automation → unnatural tone

Short-term fixes → no scalability

And no continuity of the relationship

Why Previous Attempts failed?

In diet catering, the relationship with the customer is everything.

People expect clarity, fast support, and sometimes, a conversation with someone who understands their goals and challenges. No previous system delivered that.

The Solution - Quantum's AI PERSONA

The Breakthrough

Introducing Marta - Fitmeal’s AI Persona, a virtual customer success & caretaker operating 24/7 across all key channels:

Messenger

E-mail

Contact Forms

AI PERSONA in Action

Marta worked exclusively on existing leads and customers, using Neuron Leads to revive conversations, follow up naturally, and re-engage inactive users.

Instant Improvements

What made
the difference?

A Qualified £250,000 Investor through
a natural conversation

Fully natural, human-like language

Average response time, under 1 minute

Full conversation context & conversation memory

One system handling both support and sales

Taking care of current customerbase helped improve retention rate, and customer satisfaction

Marta

Hey Jane , I wanted to reach out because I saw your last order was paused after the delivery issue last week. I’m really sorry about that! I know how frustrating it is when food plans don’t line up with your day.

Thanks for checking in.Yeah, that delivery really threw me off - I rely on those meals during workdays.

Marta

I completely get that. I’ve already flagged this with our logistics team and adjusted your next deliveries to a safer time window.I’ve also added a couple of your usual high-protein meals on the house - you should be all set moving forward 🤍

And the results?

+$14,000

revenue in 5 months

+30%

average order value

24/7

instant responses

$1,700

premium package sold

spent on marketing

Most importantly

all of this happened using Fitmeal’s existing customer base. No campaigns. No ads. Just well-designed conversations and a consistent process.

Story highlight

A Crisis That Turned into the highest LTV Customer.

At 4:30 AM, one of the customers, Karolina contacted Fitmeal, upset about missing her diet delivery. The team was asleep. Marta wasn’t.

What happened next?

1. Customer frustration

Karolina experiences issue with her delivery, and contacts fitmeal's customer support in the middle of the night.

2. Marta steps in immediately

Marta replies instantly, explains everything calmly and with empathy, and collects all the nescessary details.

3. Marta alerts the founder

Marta prepares the full context for the Owner and alerts him, he has everything he needs in the morning to fix the issue.

4. Owner resolves the issue
in 15 minutes after he wakes up

5. Relationship built over months

Karolina continued talking directly to Marta,

Trusted recommendations and upsells,

Eventually purchased the most expensive diet package, one of only 4 (!) sold the same year.

The proof, that AI Persona can become a trusted, even preferred customer caretaker.

Lucas

Fitmeal's CEO

I didn’t believe an AI Persona could sell diets, support customers, and build real relationships. Today, I can honestly say Marta does it faster and better than anyone we had before.

The biggest surprise? Customers actively choose to talk to Marta, because they feel guided and remembered.

Stop scaling headcount. Start deploying intelligence.

We’ll show you exactly where your operation leaks revenue - and how fast we can fix it.

Book a call with Human Book JUDY DEMO

Live in 14 days. Measured in 30 days.

Built to scale outcomes.

Industries

Company

Get started

Built with 🖤 for technology